Privacy Policy

At Medzo, powered by National Medicals, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, use our mobile application, or interact with our pharmacy services.
By using Medzo's services, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following types of information:

• Personal Information
• Full Name
• Phone Number
• Email Address
• Delivery Address
• Date of Birth (if applicable)
• Health Information

To process medicine orders and provide pharmacy services, we may collect:

• Prescription details
• Medication information
• Healthcare-related enquiries
• Payment Information

Payment details are securely processed through trusted third-party payment providers. Medzo does not store your complete debit or credit card information on our servers.

Technical Information

When you use our website or app, we may automatically collect:

• IP Address
• Device Information
• Browser Type
• Operating System
• Website Usage Data
• Cookies and Analytics Data

How We Use Your Information

Your information is collected to:

• Process and deliver medicine orders.
• Verify prescriptions where required.
• Provide customer support.
• Respond to enquiries.
• Improve our website and mobile application.
• Personalize your shopping experience.
• Send order confirmations and delivery updates.
• Comply with legal and regulatory requirements.

Prescription Verification

Certain medicines require a valid prescription before purchase. Any prescription uploaded through Medzo will only be used for order verification and regulatory compliance.

Information Sharing

We do not sell, rent, or trade your personal information.
Information may only be shared with:

• Authorized pharmacy staff.
• Delivery partners for order fulfillment.
• Payment service providers.
• Government or regulatory authorities when legally required.

Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, misuse, disclosure, alteration, or loss. While we strive to use commercially acceptable methods to protect your personal data, no internet transmission or electronic storage method is completely secure.

Cookies

Our website may use cookies to:

• Improve website performance.
• Remember user preferences.
• Analyze website traffic.
• Enhance browsing experience.

You may disable cookies through your browser settings, although some website features may not function properly.

Third-Party Services

Our website or application may contain links to third-party websites or services. Medzo is not responsible for the privacy practices or content of these external websites.
We encourage users to review the privacy policies of any third-party services they access.

Your Rights

You may have the right to:

• Access your personal information.
• Request correction of inaccurate information.
• Request deletion of your personal data where applicable.
• Withdraw consent for certain data processing activities.
• Contact us regarding the information we hold about you.

Data Retention

We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

Children's Privacy

Medzo's services are not intended for children under the age of 18 without parental or guardian supervision. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with the updated effective date. Continued use of our services after such changes constitutes acceptance of the revised policy.

Contact Us

If you have any questions regarding this Privacy Policy or the way your information is handled, please contact us.

Medzo
Powered by National Medicals
Kannur, Kerala, India
Phone: [+91 9387599999]
Email: [info@medzo.in]